Privacy Policy
This Privacy Policy explains how Bonanzino collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We take your privacy seriously and describe below the types of information we collect, how we use it, how it is shared, and the choices available to you. If you are a player in Canada, please review this policy and contact us through the site if you have questions.
Types of data we collect
Personal data
We collect personal information you provide when you register, verify your account or contact support. This may include your name, date of birth, address, email, phone number and identity documents used for verification. We also collect payment details required to process deposits and withdrawals, and any information you add to your account profile.
Technical data
When you use our site we collect device and connection information such as IP address, browser type, operating system, device identifiers and location data where permitted. We record session data like pages visited, game activity and errors to maintain service performance and security.
Transactional data
We store records of your deposits, withdrawals, bets, wins and losses, bonus activity and any communications about transactions. Transactional records are used to manage accounts, support payments and meet our verification and fraud-prevention obligations.
How we use your information
We use personal, technical and transactional data to operate your account, process payments, run identity verification and comply with legal and security requirements. Information also supports customer service, dispute resolution, responsible-gambling measures and internal analytics to improve the platform. Where permitted, we may use contact details to send account notices and relevant service updates.
Data protection practices
We implement administrative, technical and physical safeguards to protect personal information against unauthorised access, loss or misuse. Access to personal data within our organisation is restricted to those who need it to perform their roles. Where third-party services are involved, we use contractual measures to require appropriate security safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable secure logins, measure site performance and serve functional content. Some cookies are essential for account features; others enable analytics and marketing. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct and, where applicable, request deletion of your information. You may also object to certain processing or ask us to restrict processing in specific circumstances. For account-related requests, please use the contact options provided in your account area.
Access, correction and deletion
To access, update or request deletion of your data, sign in to your account and use the profile or privacy tools available, or contact our support team via the site. We will respond to verified requests and, where necessary, may retain information to the extent required for security, dispute resolution, or legal obligations.
Information sharing and third parties
We may share information with payment processors, identity-verification services, fraud-prevention partners and service providers who help operate the platform. Information may also be disclosed where required by law or to investigate suspected fraud or abuse. We do not sell personal data to third parties for direct marketing.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after changes indicates your acceptance of the updated policy.